undeliverable

Written, Produced and Directed by Frank Licari

Edited by Frank Bull

Cinematography by Egor Morozov

Executive Produced by HPZM Holdings, LLC and Quite Frankly Productions, LLC

Logline
Undeliverable: Prime Profits. Poor People. exposes how Amazon’s delivery empire is built on a system that shifts risk, liability, and exploitation onto workers and small business owners, revealing how the gig-economy is dismantling a century of hard-won labor protections and reshaping the future of the American workforce.

Synopsis

Undeliverable: Prime Profits. Poor People. is a full-length investigative documentary that pulls back the curtain on Amazon’s delivery infrastructure and its controversial use of third-party Delivery Service Partners (DSPs). While Amazon publicly presents itself as a technological marvel of efficiency and innovation, the film reveals a business model that maximizes corporate profits by transferring nearly all operational risk to workers and subcontractors.

Through interviews, firsthand accounts, and documented practices, the film explores how DSPs are labeled “independent contractors” while being tightly controlled by Amazon in nearly every aspect of their operations—delivery schedules, routes, vehicle rentals, insurance providers, payroll systems, surveillance protocols, and even hiring and firing decisions. This contradiction exposes a system where Amazon exercises total authority without assuming legal responsibility, leaving DSPs financially vulnerable and workers without meaningful protections.

Inside Amazon warehouses, the film documents extreme productivity pressures that discourage basic human needs such as bathroom breaks, forcing workers into degrading conditions while offering little job security or long-term stability. The documentary highlights how employees are funneled into a cycle of short-term labor, denied benefits like vested 401(k) contributions, and targeted by paid union-busting campaigns designed to suppress collective bargaining.

Parallel to this modern-day investigation is a powerful historical narrative tracing the evolution of the American worker from the labor struggles of the 1870s to the rise of unions, labor laws, and workplace protections. The film draws a direct line between those hard-fought victories and their erosion in today’s gig economy, arguing that Amazon’s model is not just exploitative—it is becoming the blueprint for corporate America.

As DSP owners describe crushing penalties, constant surveillance, and financial punishment triggered by in-vehicle monitoring systems, the documentary exposes a structure that rewards compliance and punishes resistance. What emerges is a portrait of a corporate machine that governs its workforce without accountability, reshaping labor into a disposable commodity.

Undeliverable is both an exposé and a warning: a story about how unchecked corporate power, disguised as innovation and convenience, threatens to undo over a century of progress for American workers.